Frequently Asked Questions

Ordering & Shipping

Q: How long will my order take?
A: Most items are processed within 3–5 business days. Seasonal items and custom orders may take slightly longer.

Q: Do you offer rush orders?
A: Yes! You can select “Rush My Order” during checkout or through our Custom Orders collection.

Q: Do you ship internationally?
A: Currently we ship within the U.S. We’re working to expand shipping options in the future.

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Products & Custom Orders

Q: Can I customize my item?
A: Absolutely. Visit our Custom Orders page to bring your vision to life.

Q: What if I don’t see the design I want?
A: Contact us — we’ll do our best to create it for you.

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Returns & Exchanges

Q: What if my item arrives damaged or incorrect?
A: Please email us within 7 days of delivery. We’ll happily send a replacement or issue a refund.

Q: Do you accept returns for custom items?
A: Because custom items are made just for you, they are final sale. If there’s an error on our part, we’ll make it right.